1. Introduction
This is a voluntary Statement of Principles (“Principles”) for marketing retail energy (natural gas and electricity) to residential and small business customers (“Customers”). Vision Marketing Solutions Energy Professional Vendors (“e-Proven”) adopting these Principles do so to reflect their desire to provide fair disclosure in marketing energy to Customers. The Principles are not a substitute for the mandatory provisions of the Uniform Business Practices (“UBP”) or any law or order by which Prodigy Consulting is bound. Instead, it is intended that these Principles will help:
• protect Customers participating in the deregulated energy market;
• build and maintain Customer confidence in the retail energy industry;
• promote the effective transition to full retail energy competition;
• enhance efficient retail market operation by clarifying standards and promoting reliable service;
• facilitate ongoing cooperation between the retail energy industry, regulators and Customers;
• raise awareness of and promoting compliance with the provisions applicable to the marketing of retail energy in the UBP; and,
- Energy Proven remains flexible and responsive to changing patterns of Customer behavior and the changing nature of the
energy industry.
2. Training of Marketing Representatives
Vision Marketing Solutions shall take reasonable steps to ensure that their training of marketing representatives includes:
• awareness of these Principles;
• awareness of the UBP;
• awareness of the Customer’s right to choose a retailer;
• knowledge of products and services; and,
• the ability to explain product and service offers being made by the marketing representative.
3. Personal Contact with Customers
3.1 In person contact with Customers
Representatives of Vision Marketing Solutions adopting these Principles who engage in in-person negotiations with Customers held somewhere other than Vision Marketing Solutions ‘s place of business, which may lead to a contract for the sale of energy, will on first entering into negotiations and upon request:
• produce identification which:
• indicates the full name of the marketing representative;
• shows a photograph of the marketing representative;
• does not depict the utility name or logo;
• states the name of Esco represented by Vision Marketing Solutions ;
• includes the business address of Vision Marketing Solutions ;
• provides your telephone number for inquiries, verification and complaints
• leave the premises upon the request of the occupant or owner of the premises or any person with whom the negotiation is conducted.
4. Conduct
Recognizing that it is in the interests of both Customers and Vision Marketing Solutions that Customers understand and consent to the terms on which they are being offered services, Vision Marketing Solutions’ adopting these Principles shall:
• not engage in misleading or deceptive conduct;
• not make false or misleading representations;
• use words and images that facilitate Customer understanding of Vision Marketing Solutions products and services;
• use reasonable efforts to provide accurate and timely information about services and products; and,
• insure that any product or service offerings that are made by Vision Marketing Solutions contain information that is designed to be understood by the Customer.
5. Dispute Resolution
Vision Marketing Solutions adopting these Principles shall maintain an internal process for handling Customer complaints and resolving disputes arising from marketing activities.